Customer satisfaction is important to us. If you experience any issue with your order, please contact us as soon as possible.

Returns

Returns are accepted only when:

• The product is damaged during delivery.
• The wrong product was delivered.
• The product is expired upon delivery.
• The product is defective due to manufacturing issues.

Non-Returnable Products

For hygiene and food safety reasons, we generally cannot accept returns for:

• Opened food products
• Products with broken seals
• Items damaged due to customer handling
• Products stored improperly after delivery
• Products returned after the eligible return period

Return Request

To request a return, please contact us within 48 hours of receiving your order.

Please include:

• Order number
• Product photos
• Packaging photos
• Description of the issue

Our team will review your request and respond promptly.

Refunds

Once your return request is approved:

• Refunds will be processed using the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another mutually agreed method.
• Processing times may vary depending on your payment provider or bank.

Exchanges

Where possible, we may replace damaged or incorrect products instead of issuing a refund.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been dispatched, cancellation may not be possible.

Contact

For assistance regarding returns, refunds, or exchanges, please contact our customer support team through the contact details provided on our website.